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Our policies


Payment is due at the end of each session. We accept payment by e-transfer or credit card. Ongoing provision of services is dependent on prompt payment of accounts. Overdue accounts more than 90 days will be referred to collections. Payment plans may be offered in extenuating circumstances but must be agreed upon in writing prior to service initiation.


If you plan to use your extended health benefits it is important to ensure that the service is covered under your plan prior to receiving the service. We do not currently direct bill to benefit providers. If you require additional information from us (e.g., an estimate), we are happy to support you.


We are able to provide services through Jordan's Principle, WSIB, Veteran's Affairs, and the Ontario Autism Program. We also provide services through automobile insurance benefits (HCAI).  

Cancellations & No Shows

The full session fee will be charged for no shows or for cancellations with less than 24 hours notice. Some exceptions will be made for emergencies. The time that is billed will be used to complete indirect services (e.g., contacting teacher, emailing an update, creating materials to be used in future sessions, etc.).

Covid-19 Policy

Our office is currently open for in-person services, however telepractice services remain an option and are the preferred method of delivery, when possible. For a detailed description of our Covid-19 policy please click here. To review our Covid-19 Waiver prior to your session please click here.

IMPORTANT: If your child receives our services at their school, we MUST receive the completed Covid-19 screener by 9am, otherwise the session will be considered a "late cancellation."

Kids in Preschool
Happy Siblings
Family Video Call
Parents and Daughter
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